As many of us already know, working in the service industry can be grueling. One always has to keep pace with the flow of customers coming into a restaurant — whether you’re working in the kitchen or on the floor.
Sometimes, this pace seems impossibly fast, and servers and busboys need help. Often, people ignore the part of the job that involves cleaning up and getting the table ready for the next family, but it’s crucial: Any mistake, like a dirty table, can determine how much a customer is willing to tip.
Hailey Beard and her father were dining in a Florida Outback Steakhouse when she noticed the manager doing a job he wasn’t meant to be doing. He was on the floor, with his employees, doing the “grunt work” and cleaning up the tables. Hailey then snapped a secret photo and posted it on Facebook, adding that she thinks he is an example of good management.
You can read Hailey’s words about the experience in her post below…